Refund Policy
Final rules for digital Free Fire purchases, chargebacks, and support timelines.
This Refund Policy applies to digital Free Fire products sold by Spex ID Topup Center, including Free Fire Diamonds as the main example. Please read it together with our Terms & Conditions.
Section 01
Nature of digital goods
We sell only digital products for Free Fire. Delivery is usually automated and completes soon after payment confirmation.
After Free Fire Diamonds (or other digital items you purchased) are successfully credited to the UID you entered, the sale is final from our perspective and cannot be reversed through us.
Section 02
When we may refund (system fault only)
A full refund may be approved only if our automated pipeline fails to credit a valid, correctly entered UID due to a documented technical failure attributable to our systems.
You must contact support promptly with your order ID and evidence; we will review internal delivery logs before deciding.
Section 03
When we will not refund
The following are excluded once delivery has completed or where the issue is outside our control:
Common non-refundable situations
- Incorrect, mistyped, or inactive Player ID.
- Wrong denomination or package selected by the buyer.
- Change of mind after successful crediting.
- Publisher-side bans, maintenance, or account restrictions.
- Unauthorized use of a payment method by a household member or third party.
- False non-delivery claims or disputes contradicted by our delivery logs.
Section 04
Chargebacks, disputes & fraud
Initiating a card or wallet chargeback after digital goods were legitimately delivered is treated as a severe breach. We will contest such cases and provide evidence of fulfilment to processors and banks when permitted.
Abusive disputes may lead to permanent account closure and cooperation with law enforcement.
Good-faith support
If you believe a technical fault occurred, reach out with your order ID before opening a bank dispute so we can investigate quickly.
Section 05
How to request review
Email or WhatsApp us with your order ID, UID used, payment proof, and a short explanation.
We typically respond within one to two business days. Complex investigations may take longer.
Section 06
Refund timelines (if approved)
Bank transfer refunds: approximately 3–5 business days after approval.
Ez Cash refunds: approximately 1–2 business days after approval.
Binance Pay refunds: approximately 2–4 business days after approval.
Actual timing depends on your financial institution and network status.
Section 07
Contact
Email: spexofficial100@gmail.com
WhatsApp: +94 751 586 577
Support hours (indicative): 6:00 AM – 12:00 AM Monday–Friday.