Refund & Support Policy

We want you to be satisfied with our services. Here's our refund policy explained clearly.

Last updated: 2/28/2026

At Spex ID Topup Center, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the conditions under which refunds may be requested and the process for obtaining them.

Our Commitment to Automated Delivery

Our platform uses a fully automated system to deliver game top-ups quickly and securely. Most orders are completed within seconds after payment confirmation.

Because delivery is instant and irreversible once sent to the game publisher, refunds are limited to the specific system-related cases described below.

Eligible for Refund
  • Service not delivered within 48 hours of payment confirmation
  • Wrong package delivered due to our error
  • Technical issues preventing package delivery on our end
  • Duplicate charges for the same order
Not Eligible for Refund
  • Incorrect Player ID or game information provided by customer
  • Purchasing the wrong package or amount
  • Account suspended or banned by game publisher
  • Package successfully delivered to the specified account
  • Change of mind after successful delivery
  • Delays caused by game publisher maintenance
Refund Process
📝

Step 1: Submit Request

Contact our support team with your Order ID, payment proof, and reason for the request

🔍

Step 2: Review Process

Our team will review your request within 24-48 hours

🕵️

Step 3: Investigation

We may verify system delivery logs or consult the game publisher if required

✅

Step 4: Decision

You will be notified of approval or rejection via email or WhatsApp with next steps

💰

Step 5: Refund Processing

If approved, we will process your refund based on the original payment method and the timeframes listed below

Refund Timeframes

Bank Transfer

3-5

Business Days

Ez Cash

1-2

Business Days

Binance Pay

2-4

Business Days

Important Notes
⚠️

Please double-check your Player ID (UID) and game details before confirming payment. Refunds cannot be issued for incorrect or invalid IDs once a top-up has been delivered.

Processing Fees: Original processing fees (such as Ez Cash fees) are non-refundable.

Partial Refunds: In some cases, partial refunds may be offered based on the specific circumstances.

Time Limit: Refund requests must be submitted within 12 hours of the original purchase.

Need to Request a Refund?

Contact our support team with your order details and we'll help you through the process.

Email: spexofficial100@gmail.com

WhatsApp: +94 751 586 577

Support Hours: 6:00 AM - 12:00 AM (Mon-Fri)